FAQs - Frequently Asked Questions

Is my information secure while using the Online Payments portal (TouchBase)?
West Des Moines Community Schools does not store any credit card data, nor do we share your information with any third parties.  Payments are secure and in compliance with PCI security standards.  Your child's information is not shared, and your account is specific to you.  The online payments portal does not track your location, nor does it access any data on your mobile device.  

Please note - if you are using any services that store your credit card (i.e. Google Wallet) these are not affiliated with the online payments portal. There is no option to save or store your credit card information (for your security) in the WDMCS payment portal.    


Is there a convenience fee charge when I pay online?
The district will no longer charge a convenience fee for any payments whether made online or in person. As with other online payment systems, you will see a detailed receipt of your transactions for each session, prior to "checking out" and confirming payment. You may make a cash, check or credit cart payment at your child's school or at the Learning Resource Center. 


How do I pay open fines for my child?
Click the Your Family button. Select a student from your list. On the right of the page, select "View Open Fines" from the list of links. Click the check boxes of the fines you'd like to pay, and click the "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.


How can I change my password?

Return to the Sign In page. Click on the reset your password link below “Already created your account” and then follow the instructions.


How can I print fine/fee and purchase ledgers for my student?
Click the Your Family button. Select a student from your list. On the right of the page, select "View receipt ledger" or "View fine/fee ledger" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the "Print This Report" text link at the top to print out the fine/fee or receipt ledger.


How can I purchase items which are available to my students?
Click the Your Family button. Select a student from your list. On the right of the page, select "Products available to Your Student"from the list of links. This will take you to a page displaying only products available to the selected student.


Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
   Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.


Who do I call if I have questions?
Please call 633-5000 and ask for the Accounting Department regarding WDMCS Online Payments.